Volume V. Frequently Asked

Questions, answered.

The most common things customers ask. Don't see yours? Open a ticket below or email us.

01.

What URL will my customers use to reach my site?

It depends on your plan. Free sites live at webrelay.app/site/<your-slug>. Pro unlocks a free subdomain at <your-slug>.webrelay.app — fully automatic, usually live with HTTPS within about 2 minutes of turning it on. No DNS work on your end.

02.

What happens to my subdomain if my Pro trial ends without upgrading?

Nothing scary. Your default webrelay.app/site/<your-slug> URL keeps working the whole time. Your <your-slug>.webrelay.app subdomain pauses about a day after the trial ends — visitors there will see a "site unavailable" message. Upgrade to Pro anytime within 30 days and the same subdomain comes back instantly (same URL, same SEO). After 30 days paused we retire the subdomain so the name is free for someone else.

03.

What happens to my site if I cancel my subscription?

We use a three-stage graceful shutdown so your customers and Google rankings aren't broken overnight:
  • Days 0–30: Site stays fully live, including bookings and the chatbot. You can resubscribe with one click.
  • Days 31–90: Visitors see your site, but new bookings, inquiries, and chats go to a friendly "not accepting new inquiries" message. A small "powered by Web Relay" footer appears.
  • Day 91+: The URL shows a simple placeholder so existing links don't 404.

04.

Can I get my data out?

Yes. From the dashboard you can export your business profile, customer inquiries, bookings, and chatbot conversations at any time. We're happy to delete everything on request — email hello@webrelay.app.

05.

Does Pro come with the subdomain automatically?

It's available — toggle it on in Settings → Hosting & domain. We don't enable it by default in case you'd rather only share the path URL.

06.

Can I change my subdomain slug after publishing?

Reach out to support. We can rename it, but old links will break, so it's worth being deliberate about the first choice.

Still stuck?

Open a support ticket.

Tickets land directly in our admin inbox and we'll reply in your in-app messages and over email.

You'll need to be signed in to open a ticket so we can route the reply back to you.

BUILT FOR YOUR TRADE